Terms & Conditions

We're glad you're here and appreciate your trust in our services.

Our goal is to make business formation, accounting, and compliance simple, transparent, and stress-free.

These Terms & Conditions outline how we work together — keeping everything clear and fair for both sides.

Scope of Services

ZIA CPA Associates provides professional services that include:

• Business Setup & Entity Structuring (LLC, INC, EIN, ITIN filings)
• Accounting & Financial Management
• Taxation & Compliance (IRS, State, and International)
• Virtual / Fractional CFO & Financial Outsourcing
• Telecom Industry Compliance & Regulatory Advisory

Each engagement is defined through a written proposal or invoice shared prior to starting work.

Any services outside that scope will require separate written approval and a revised quotation.

Payment & Billing

Revision Policy

Your satisfaction matters to us.

If you'd like any changes or clarifications to the deliverables (e.g., reports, filings, or setup documents), you can request revisions within 7 calendar days of delivery.

Revisions are free of charge as long as they remain within the original agreed scope of work.

Refund Policy

We aim to deliver exceptional value and maintain fair refund practices:

If you're not satisfied with any aspect of our work, please contact us first.

We'll do everything possible — including revisions or additional support — before considering a refund.

Client Responsibilities

To ensure smooth and timely service, clients are expected to:

• Provide accurate and complete information (business details, IDs, documents).
• Respond to communication and requests promptly.
• Cooperate during filing or reporting processes.

ZIA CPA Associates cannot be held responsible for delays or errors caused by incomplete or inaccurate client information.

Confidentiality & Data Security

• We treat all client information with the highest level of confidentiality.
• Your data, financial records, and filings are used solely for service delivery purposes.
• We do not sell, share, or disclose your information to third parties, except when required by law or necessary to complete official filings with authorized agencies (e.g., IRS, State Registrars).

All records are securely stored and accessed only by authorized personnel.

Delivery Timelines

Each service comes with a clear estimated timeline shared in your proposal or invoice.

Delays caused by government processing times (IRS, State Departments, etc.) are outside our control, but we proactively follow up to ensure your work is completed as quickly as possible.

We'll always communicate updates transparently.

Record Maintenance

• We maintain copies of your completed filings, reports, and final deliverables for 12 months after delivery.
• You may request copies anytime during this period at no extra cost.
• After 12 months, records may be securely archived or deleted to protect client privacy.

Dispute Resolution & Governing Law

• We believe most issues can be resolved with open communication.
• In the rare case of a dispute, both parties agree to seek resolution through dialogue or mediation first.
• If further action is needed, the matter will be governed by the laws of Wyoming, United States, under standard arbitration principles.